Frequently Asked Questions
Find answers to common questions about our company, mission, and more.
Shipping
What are your shipping options?
We deliver using freight companies and our own delivery service, or you can choose free local pickup at our Conway, SC showroom. Estimated lead times are 2–3 weeks for standard finishes and 6–8 weeks for the Custom Paint Series.
Do you ship outside the United States?
No. We currently deliver only within the United States.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your shipment on our website or the carrier’s tracking page.
What should I do if my package is delayed?
If your package is delayed, please check the tracking information for updates. If the delay is significant, contact our customer support for assistance.
Is delivery free?
Delivery charges are based on your location and delivery requirements. Our team will confirm your delivery cost before your order ships. Free local pickup is available at our Conway, SC showroom.
When will I hear from you after placing my order?
Our customer service team will contact you within two (2) business days of payment to confirm your delivery or pickup details.
Assembly & Installation
Do you offer assembly services?
Yes. You can order assembled cabinets for added convenience, or choose ready-to-assemble (RTA) cabinets to save on cost. Contact our team for assembly pricing and details.
Do you offer installation?
No, we do not offer installation services. We recommend hiring a licensed contractor or installer. Our installation videos can help guide your installer.
Do I need special tools for assembly?
Most of our products come with the necessary tools for assembly. However, some items may require additional tools such as a drill or screwdriver.
Can I install the cabinets myself?
Yes, our cabinets can be installed DIY with the help of our installation videos. If you’re not comfortable with tools or the installation process, we recommend hiring a professional installer.
Do you provide installation guides or videos?
Yes, we provide detailed installation guides and step-by-step video tutorials on our website to assist with the installation process.
Orders
How can I place an order?
You can place an order through our website by adding items to your cart and proceeding to checkout. You can also contact our sales team for assistance.
Can I modify or cancel my order after placing it?
Order modifications or cancellations are possible within 24 hours of purchase. Please contact our support team as soon as possible to make changes.
How do I check my order status?
You can check your order status by logging into your account and navigating to the 'My Orders' section. You will also receive email updates.
Product
What materials are used in your products?
Our products are made from high-quality materials such as solid wood, MDF, and stainless steel, ensuring durability and longevity.
Do your products come with a warranty?
Yes. Our cabinets come with a limited lifetime warranty based on the applicable manufacturer’s coverage. Warranty terms vary by collection.
Are custom sizes available?
Yes, we offer custom sizes for select products. Contact our team for customization options and pricing.
Designs
Do you offer custom design services?
Yes, we provide custom design services to help you create the perfect layout for your space. Contact our design team for assistance.
Can I see a 3D preview of my design?
Yes, we offer 3D visualizations of your design to help you envision the final look before purchasing.
How can I get design inspiration?
You can explore our gallery and blog for design inspiration, or schedule a consultation with our experts for personalized recommendations.
Returns
What is your return policy?
Unopened, undamaged items in their original packaging may be returned. All returns are subject to a 30% restocking fee, and return shipping is the customer’s responsibility. Custom orders are non-refundable.
How do I initiate a return?
To initiate a return, contact our customer support team and provide your order details. We will guide you through the return process.
Will I be charged a restocking fee?
Yes. All returned, unopened, undamaged items are subject to a 30% restocking fee. Return shipping costs are the customer’s responsibility.
Financing
Do you offer financing options?
Yes, we offer financing through Affirm. Eligible customers can pay over time in installments.
How do I apply for financing?
Select Affirm at checkout. You’ll be redirected to Affirm to complete a quick application and get a decision.
Where can I find details about Affirm financing terms?
Rates, eligibility and payment terms are provided by Affirm and shown during your application at checkout.
Schedule a Call
How do I schedule a call with your team?
You can schedule a call through our website by selecting a convenient date and time on our booking page.
What topics can I discuss during the call?
Our team can assist with product selection, design consultations, order assistance, and general inquiries.
Is the consultation free?
Yes, our initial consultation is completely free. For in-depth design services, additional charges may apply.
Kitchen Visualizer
What is the Kitchen Visualizer?
The Kitchen Visualizer is an online tool that allows you to customize cabinet colors, countertops, and flooring to see how your kitchen will look.
How do I use the Kitchen Visualizer?
Simply select your preferred style, materials, and colors to create a virtual design of your kitchen.
Can I save or share my kitchen design?
Yes, you can save your design or share it with our team for further customization and ordering assistance.
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